Operations Manager

Responsibilities include, but are not limited to

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Must Have 10*15yr of experience.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to analyze data and have problem solving attitude

Key job responsibilities

• Drive continuous learning and process improvement culture change through best practice sharing, vocal advocacy, and visible hands-on leadership.
• Lead the operations with excellent people managerial skill
• Excellence implementation who can find way in ambiguous situation
• Provide Strategic vision for the Operations Excellence program for project selection, scope, definition, and performance to ensure alignment with business strategy
• Drive tactical execution of key initiatives building and managing the road map to achieve the Operation Excellence team’s vision.
• Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes using Lean principles.
• Provide metrics inputs that support compliance of standard work and that drives improvements in cost and quality.
• Champion role wise standard work based on Lean principles despite the pressure to deviate regardless of the direction from which it comes.
• Gain consensus to push change forward while keeping variation between sites to a minimum.
• Collaborate and communicate with other global teams on best practices, internal and external benchmarking, talent development, continuous process improvement, programs of study and knowledge sharing.