Service Now Developer

JOB RESPONSIBILITIES :

• Develop ServiceNow enhancements and modifications to existing applications such as ITSM, CMDB as well as create custom applications.
• Create and modify catalog items, portals, workflows, flow designer, and other ServiceNow development functions.
• Support, edit, and create integrations to other products and services including the use of integration hub and orchestration, webservices, APIs, and related transform mappings.
• Work as a team to troubleshoot complex issues or complex development but also be able to work on your own independently from others.
• Triage and support issues from users on the ServiceNow platform and related applications and modules.
• Document and annotate scripts, process flows, update sets, and other workflows associated with ServiceNow development.
• Conducts system analysis, process flows, system interfaces, validations, testing, training, implementation, and change management.
• Work closely with business leadership to respond to, and proactively identify, challenges that can be solved with system and/or process improvements.
• Work closely and effectively with others to maintain consistent process and documentation around requirements, design, development & deployment.
• Prepare necessary documentation and perform adequate knowledge transfer to the support, administration and learning and development teams to ensure effective change management and adoption.
• Maintains membership in relevant industry groups and conferences