Senior Technical Writer

Job Description :

• Coordinate documentation specifications and design with product management and product development
  Organize, write, and maintain high-quality user and administrator documentation for audiences of varying technical abilities
  Collaborate with SMEs of all internal teams to proactively gather the required information
  Learn and use the Five9 software of assigned products
  Manage all aspects of documentation projects from estimation to delivery
  Ensure that deliverables conform to the company style

Qualifications:

• 5+ years of experience as a software technical writer
  Extensive portfolio of superior writing examples that you are prepared to discuss
  Proven technical, writing, and oral communication expertise
  Proven experience in documenting web-based applications
  Strong problem-solving and analytical skills
  Proven expertise in working with MadCap Flare and Adobe Acrobat
  Experience writing documentation for the web, including familiarity with HTML and CSS
  Experience with Agile project management and source control tools, such as Jira and GitLab
  Experience with contact center technology, hosted software products, and VoIP are a plus
  Bachelor’s degree or equivalent