Technical Competencies are the knowledge and abilities required to apply specific technical principles and information in a job function or role.
An easy way to think of turnaround time is the time from the moment a request is made or a process is started to the time when the request is fulfilled or the process is complete.
Having a diverse team in place gives technology companies the perspective needed to understand customers' evolving needs. All engineers have preconceived assumptions about how users operate technology — which is why heterogeneous teams are crucial.
Quality Process means the quality assurance procedures, methods and mechanisms that assure consistency and control in producing a product or service.
Customer service is important because it inspires customer loyalty and makes employees' jobs easier. This, in turn, helps businesses grow. By providing great customer service, organizations can recover customer acquisition costs, retain talent, and foster brand loyalty.
To deliver as documented and agreed between the service provider and a customer that identifies both services required and the expected level of service. An SLA specifies commitments and the escalation actions or notifications for each commitment.
