Application Support engineer

Position: Application Support engineer

Location: Wilmington DE

Required Skills Set:  C#, Networking, Java, CSS, Networks, HTTP, Firewalls

Years of Experience: 7+ Years

Job Description:

Responsibilities:

• Providing software application support under the supervision of the Senior Engineer.
• Performing analyses on software application functionality and suggesting improvements.
• Ensuring effective front-end and back-end functionality of applications.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Managing code migration across environments to ensure continued and synchronized functionality.
• Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
• Keeping a record of configuration changes and scheduling application updates.
• Documenting processes and monitoring application performance metrics.
• Providing front-end support to clients and colleagues in other departments.
• Work with the Product Learning group to maintain an updated knowledge base
• Provide ongoing feedback on product usability and suggestions for improvement and provide technical leadership
• Monitoring system to make sure system availability.
• System log analysis.
• Configure monitor alert with help of App dynamic, Splunk.
• Perform Root cause analysis for system issues.
• Ability to handle disaster recovery task.

Requirements:

• A bachelor’s degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
• Demonstrable experience as an application support engineer in a related field.
• Ability to manage code migration, document configuration changes, and monitor performance.
• Exceptional ability to provide front-end support to internal departments and web-based clients